Everything about buying tools online at Trade Tools Australia: $100 MOQ, free delivery over $500, Bank Transfer / PayID, GST and warranties. Still stuck? Contact support.
1. What is the minimum order value (MOQ) at Trade Tools Australia?
Our store-wide minimum order value (MOQ) is $100 and it is obligatory on every order. Bring your cart subtotal to $100 or more to checkout. This is how we guarantee genuine trade pricing. See the shop to start your order.
2. Does the $100 MOQ apply to every product?
Yes — the $100 MOQ applies to all products across our catalogue, from drill bits to mowers. Your cart will guide you if any line is under $100 so you can adjust before checkout.
3. Can I mix different products to reach the $100 MOQ?
Yes. Your whole order must total at least $100 — everyday prices already reflect trade pricing. Mixing categories — e.g. screwdrivers, pliers and lighting — is the easiest way to build a qualifying order.
4. Why do you require a $100 minimum order?
We are a trade-focused wholesaler-style store. The obligatory $100 MOQ lets us offer Australia’s best per-unit prices on genuine power tools with free delivery over $500 and full AU warranties.
5. How do I place an order?
Add products to your cart ($100+ cart value), go to checkout, enter your details, choose Standard ($15.99) or Express ($32.99) delivery — free over $500 — then pay by Bank Transfer or PayID. We dispatch once payment clears.
6. Do you offer quotes for large orders?
Everyday prices already reflect MOQ-$100 trade pricing, but for very large orders contact us via WhatsApp, email or live chat and we will confirm stock, delivery and payment instructions for your order.
7. Can I order less than $100?
Our $100 minimum order is obligatory and checkout requires a $100+ cart. This policy keeps prices low for every tradie. Browse 5,100+ in-stock tools to build your order.
8. How does free delivery over $500 work?
Free delivery is automatically applied to your invoice once your cart subtotal reaches $500. No codes needed — select the free option at checkout. Read full details on our delivery page.
9. Is the $500 free-delivery threshold GST-inclusive or exclusive?
The $500 threshold is based on your cart subtotal. 10% GST is then calculated on your invoice at checkout. Start shopping in the shop.
10. How much is Standard delivery?
Standard delivery is $15.99 Australia-wide for orders under $500. Orders of $500+ ship free automatically. See delivery info.
11. How much is Express delivery?
Express delivery is $32.99 for faster dispatch on orders under $500. Orders over $500 get free delivery automatically. Details: delivery page.
12. How fast is delivery across Australia?
Metro orders typically arrive in 2–6 business days (Standard) or 1–3 (Express); regional areas take longer. Every order includes tracking. Shop in-stock tools for fastest dispatch.
13. Do you deliver to regional and remote Australia?
Yes — we deliver Australia-wide, including regional areas. Standard $15.99 / Express $32.99, free over $500. Delivery times vary by postcode — see delivery info.
14. Do you deliver to PO Boxes and Parcel Lockers?
Small items can go to PO Boxes/Parcel Lockers; bulky tools need a street address. Enter delivery notes at checkout and we will pick the right service.
15. How do I track my order?
Tracking is emailed as soon as your order ships. Need help? Contact us via WhatsApp, email or live chat with your order number.
16. What if my delivery is delayed or lost?
Contact support with your order number and we will trace it with the carrier immediately and make it right — replacement or refund for lost items.
17. What payment methods do you accept?
We accept Bank Transfer and PayID only. After checkout, contact support via WhatsApp, email or live chat with your order number and we will send payment details instantly. Full guide: how to pay.
18. How do I pay by Bank Transfer?
Place your order at checkout, then message us on WhatsApp, email or live chat with your order number. We will reply with our bank details and reference to use. Your tools ship once payment clears.
19. How do I pay with PayID?
PayID is instant. After ordering, request our PayID via WhatsApp, email or live chat, pay from your banking app using your order number as reference, and we dispatch without delay. See payment support.
20. Is PayID safe to use?
Yes — PayID payments go bank-to-bank in real time with instant confirmation. Never share passwords; only pay the details our support team sends you for your exact order number.
21. When will my order be dispatched after payment?
Orders are dispatched as soon as payment clears — PayID is usually same-day; bank transfers depend on your bank. Tracking follows by email. Questions? Talk to support.
22. Do you accept credit cards, Afterpay or cash on delivery?
No — to keep trade prices low we accept Bank Transfer / PayID only. Contact us via WhatsApp, email or live chat for fast payment instructions.
23. Will I get a tax invoice with GST?
Yes — every order includes a tax invoice showing 10% GST, emailed after checkout and with dispatch. Prices on site exclude GST; GST is added on the invoice. See delivery & GST info.
24. Why are your prices excluding GST?
We show ex-GST trade prices so businesses can compare true costs. 10% GST is calculated on your invoice at checkout — simple and transparent.
25. Do you provide an ABN on invoices?
Yes — our tax invoices include our ABN and GST breakdown for your business records. For invoice copies contact support.
26. Do you offer bulk discounts beyond MOQ pricing?
MOQ-$100 pricing is already our sharpest per-unit price. For pallet-scale or fit-out orders, message support and we will confirm availability and delivery.
27. Are your tools genuine with Australian warranty?
Yes — 100% genuine tools with full Australian warranties. No grey imports, no fakes. Shop genuine DeWalt, Milwaukee, Makita & more.
28. Which brands do you stock?
We stock DeWalt, Milwaukee, Makita, Bosch and more across 5,100+ products — power tools, hand tools, storage, measuring and outdoor power equipment.
29. What does ‘Naked’ / ‘Body Only’ / ‘Skin Only’ mean?
It means the bare tool without battery or charger — ideal if you already own the platform (e.g. 18V). Batteries and chargers: DeWalt and Milwaukee.
30. Are batteries and chargers included in kits?
Kits (e.g. drill kits) include batteries/charger as listed; ‘Naked’ tools do not. Check each product page and our buying guides if unsure.
31. Are products new or refurbished?
All products are brand new, factory sealed unless a listing states otherwise. Every order carries genuine AU warranty. Shop new tools.
32. What if a product arrives faulty or damaged?
Contact support within 48 hours with photos and your order number — we will arrange replacement, repair or refund under Australian Consumer Law and manufacturer warranty.
33. Can I return a product if I change my mind?
Unopened items may be returned per our policy; message support first for a return authorisation. Faulty items are always covered — see warranty FAQs above.
34. Can I change or cancel my order after checkout?
If it has not shipped, we will help — contact support immediately via WhatsApp, email or live chat with your order number.
35. How do I choose the right drill?
Match voltage/platform to your work: 12V for light tasks, 18V for all-round trade use, 54V/FLEXVOLT for heavy demand. See our drill buying guides and cordless kits.
36. DeWalt vs Milwaukee vs Makita — which is best?
All three are elite. Compare platforms, battery systems and ergonomics in our brand comparison guides, then shop all three brands at trade prices.
37. What is DeWalt FLEXVOLT?
FLEXVOLT batteries switch between 18V and 54V for corded-class power. Shop FLEXVOLT tools and read our guides.
38. What is Milwaukee M18 FUEL?
M18 FUEL pairs brushless motors with REDLINK electronics for max power and runtime. Shop M18 FUEL with genuine AU warranty.
39. What is Milwaukee Packout?
Packout is Milwaukee’s modular stackable storage system. Shop Packout storage — MOQ $100 trade pricing applies.
40. Which nail gun should I buy?
Choose by gauge and power source (battery vs air) for framing, finishing or roofing. Browse cordless nail guns and our nail gun guides.
41. Do you sell tool storage and Packout?
Yes — Packout, DeWalt storage and more, all genuine with fast AU delivery and free shipping over $500.
42. How do I contact support?
Reach us via WhatsApp (green button), email support@tradetools-australia.com or live chat — 7 days. Always include your order number for payment help. Contact page.
43. How fast does support respond?
WhatsApp and live chat are typically answered within minutes during business hours; email within one business day. For payment instructions, message us with your order number.
44. Where can I read tool buying guides?
Our blog has 50+ guides: drills, saws, nailers, storage, brand comparisons and trade tips — all linking to the best-priced tools in our shop.
45. Do you ship batteries (DG goods)?
Yes — batteries ship under dangerous-goods rules with compliant carriers, which can add 1–2 days. Delivery info has details.
46. Can I get notified about deals and new tools?
Check new arrivals and our blog regularly — new stock lands weekly with MOQ-$100 trade pricing and free delivery over $500.
47. What are your delivery cut-off times?
Orders confirmed promptly ship same or next business day from our AU warehouse. PayID clears fastest. See delivery info and in-stock tools.
48. Do prices change if I buy larger volumes?
MOQ-$100 pricing already gives our best per-unit rate. For very large quantities contact support to confirm stock and the fastest delivery option.
49. Are manuals and safety guides included?
Yes — genuine tools ship with manufacturer manuals. Read our safety and how-to guides and always follow the manual and Australian safety standards.
50. How do I leave a review or give feedback?
We love feedback — message support after your order. Tradie reviews help us keep prices sharp and service fast.